Refund policy

Returns

We offer a 14-day return window from the date you receive your item — we want you to be happy with your gear.

Eligibility

To be eligible, items must be unused, unworn, and in original packaging. You'll also need your receipt or proof of purchase.

How to start a return

Email us at donfishgear@outlook.com and we'll confirm eligibility and send through the return address. Please don't send items back without reaching out first.

Damages & incorrect items 

Please inspect your order when it arrives. If something's defective, damaged, or not what you ordered, get in touch straight away and we'll sort it out.

Exchanges 

The easiest way to get the right product is to return your item first, then place a new order once your return is accepted.

Refunds 

Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are processed to your original payment method within 10 business days — allow a little extra time for your bank to complete it on their end. If 15 business days have passed since we approved your return, please reach out at donfishgear@outlook.com

Return shipping costs

We do not pay for shipping costs of returning items to our store.